At Nimbu Ninjas, customer satisfaction and transparent commerce are fundamental to our mission. This Cancellation and Refund Policy governs the purchase of digital software products, license keys, design assets, and development services from our platform.

Please review this policy thoroughly before making a purchase. By initiating an order on our platform, you acknowledge and agree to the cancellation, return, and refund terms outlined herein.

Orders can be cancelled under the following terms:

• Digital Software & Pre-Generated License Keys: Cancellation requests must be submitted prior to the key being viewed, copied, downloaded, or activated in your client account dashboard. Once a unique digital key is revealed or redeemed, cancellation is not possible due to the non-recoverable nature of digital activations.
• Custom Development & Consulting Services: Service orders may be cancelled within 24 hours of placement, provided that discovery, architecture work, or development sprints have not officially commenced. In such cases, a 100% refund is processed.
• How to Request a Cancellation: Submit a cancellation request with your Order ID to our support team at nimbuninjas@gmail.com or through your client dashboard.

We stand firmly behind the quality of our software and engineering services. You are entitled to a full refund or replacement under the following conditions:

• Defective or Inoperable License Key: If a delivered license key is invalid, blocked, or fails activation, and our technical support team cannot resolve the issue or provide a functional replacement key within 48 hours of reporting, you will receive a 100% full refund.
• Product Not as Described: If the delivered software or asset materially deviates from the specifications, feature list, or screenshots documented on our storefront, you may request a refund within 7 calendar days of purchase.
• Duplicate or Erroneous Charges: If you are billed multiple times for the same transaction due to a network glitch or payment gateway timeout, the duplicate charge will be refunded immediately without question.
• Non-Delivery: If you do not receive order confirmation or dashboard access to your purchased digital product within 24 hours of successful payment, you are eligible for an immediate full refund.

Non-Refundable Scenarios: Refunds will not be granted if the license has already been activated and successfully used, for sudden change of mind post-activation, or in cases of user hardware/operating system incompatibility when system requirements were clearly listed prior to purchase.

Once your refund request is verified and approved by our billing team:

• Review & Approval Window: We review all refund requests within 24 to 48 hours of submission.
• Crediting Timeline: Approved refunds are initiated immediately and will be credited back to your account within 5 to 7 business days (subject to standard banking and payment gateway processing timelines).
• Refund Method: All refunds are issued exclusively to the original payment method (e.g., Bank Account, UPI, Credit Card, Debit Card, or Net Banking) used at the time of purchase through our authorized payment gateway partners.

Because Nimbu Ninjas distributes intangible, digital software goods and licensing entitlements, physical returns do not apply.

In any scenario where a refund is granted, your digital license key or access entitlement will be automatically deactivated and revoked in our licensing registry, and you must cease all usage and uninstall any downloaded copies of the software.

If you have questions regarding this Cancellation & Refund Policy, or wish to follow up on an active refund request, please reach out to our dedicated billing and grievance desk: